In general, for services / products purchased through www.freetourslanzarote.com, reservations may be canceled or modified, depending on availability, at no cost until 24 hours before the start of the activity. Modifications or cancellations before that time do not imply any additional cost, except for VIP services or customized tours. VIP services or customized tours will have a specific cancellation policy, depending on the service / activity to be performed, and it will be reflected in the corresponding quote that must be approved by the user.
Date modifications up to 24 hours before the start of the activity will be possible only in case of availability and must be confirmed in writing by www.freetourslanzarote.com.
In any case, cancellations within the last 24 hours before the start of the activity / service will not be subject to any refund, except in cases of force majeure in which the circumstance that caused such cancellation will be examined.
In the event that the user does not appear at the starting point of the activity on the day and time indicated in the reservation confirmation e-mail, it will be understood that the user is forfeiting the use and enjoyment of the contracted service, thus exempting Aboraservice S. Coop. of any responsibility, in this case the user will not be entitled to reimbursement and unable to make any changes. Likewise, no refund will be made and Aboraservice S. Coop. will be exempted of any responsibility should the user leave the group after starting the activity.